Standby Servicing

Overview

HML offers a full standby service that gives our clients the reassurance of knowing they have a backup in place, should their primary servicing arrangements fail. Our seamless service ensures that in the instance of invocation, your usual customer service standards will be maintained and your customers will never notice the difference.

As well as well as protecting your customers’ experience and enhancing your transaction and risk management structures, we’ll also enable you to satisfy the ratings agencies for securitised portfolios.

Features
  • HML’s full service covers contract set up, due diligence, and invocation
  • works with issuers, rating agencies, trustees and investors
  • offers an annual due diligence review and standby testing to stress test HML capability in case of invocation
  • provides seamless transfer of online and offline customer correspondence,  MI and IT connectivity and security
  • notifies your customers of any changes that affect them
  • optional transfer of your customer accounts administration to HML post-invocation
  • authorised and regulated by the FSA
Benefits
  • protect against failure of your primary servicer
  • protect your transaction and risk management structures
  • satisfy the ratings agencies for securitised portfolios
  • customer accounts will continue to be managed to the standards you expect in the event of invocation
  • the continuity of your servicing will never be compromised
  • efficient and cost effective regulatory/compliance management

Want to know more about this proposition?

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Reviews

Recent adverse market conditions resulted in Principality Building Society needing to appoint a standby servicer to support its covered bond programme. No other service provider could match HML's skills and expertise in this area and they were quick to engage and negotiate a contract which provided the Rating Agencies with the necessary comfort.

 

Warren Justice
Principality Building Society

HML was the obvious choice to support our securitisation programme when we needed to appoint a replacement standby servicer following Global Home Loans' decision to exit the market.

Our relationship with HML continues to grow in a spirit of true partnership and we are impressed by the rigour and disciplined approach taken in providing the standby servicer role, giving comfort to the transaction counterparties and investors alike.

 

John Harvey
Paragon

We have a good relationship with HML and their reputation and credibility were absolutely key to supporting us as Standby Cash/Bond administrator on our Business Mortgage Finance transactions. I must add that their approach to annual reviews is extremely thorough and professional.

 

Anuj Nehra
Commercial First