Special Servicing

Overview

Using complex analytical and predictive modelling tools HML can devise and implement informed credit management strategies, to help you maximise cash flows and recoveries.

By aligning our intelligent bespoke collection solutions with your own key objectives, we’ll ensure you outperform your targets and achieve the most effective outcomes possible, while also minimising the losses that are realised on arrears cases.

Features
  • predictive modelling, reporting and behavioural analytics
  • targeted strategies for performing and non performing loans
  • work with a HML preferred panel or let us manage your existing panel
  • ensure the right level of intensity on a portfolio, focusing on risk and performance drivers
  • meet all your regulatory requirements
  • authorised and regulated by the FSA
Benefits
  • provide tailored customer credit management
  • identify and adopt the most appropriate strategies for customers in arrears
  • reduce loss and bad debt charge while increasing cash collected
  • remove cost and infrastructure
  • ensure a better service experience for customers
  • efficient and cost effective regulatory/compliance management

Want to know more about this proposition?

Call 01756 776729 or contact us online

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Product Options
Arrears Management
Arrears Management
 
Litigation Management
Litigation Management
 
Repossession Management
Repossession Management
 
Special Servicing
Special Servicing

HML offers a fully integrated approach and a combination of arrears management strategies, using predictive and performance analytics, to maximise cash flows and recoveries, and minimise losses on arrears cases.

 
Dedicated Teams
Dedicated Teams
 
Management Information Reporting Suite
Management Information Reporting Suite
 
Prime Time Contact
Prime Time Contact

HML's Prime Time Contact Service extends the typical scope of a weekday collections campaign to include weekends, which means that we help you reach more of your customers and more of your collections targets.

 
Text Messaging
Text Messaging

With HML's proactive Text Messaging service, you will open up a new channel of communication, the results of which will speak for themselves

 
Working arrears < 1 month
Working arrears < 1 month
 
Mortgage Investor Report
Mortgage Investor Report

The Mortgage Investor Report is a unique online monthly reporting tool that provides up to date analytics on the UK residential mortgage market

 
Arrears Management Scorecards
Arrears Management Scorecards
 
GB Trace
GB Trace
 
Panel Management
Panel Management

Proactive supplier management removes cost and infrastructure requirements together with the need to create & manage multiple relationships

 
Bespoke Strategy Build
Bespoke Strategy Build

Ability to design and build arrears collections strategies by combining your data with HML BI analytic scorecard outputs

 
Performance Based Pricing
Performance Based Pricing
 
Collector Tool
Collector Tool
 
Reviews

Our objective is simple - we are trying to create value from the UK mortgage market. We have bought and sold mortgage portfolios and with HML's help we have been able to enhance the performance of the loans to realise significant increases in value.

HML has helped us with due diligence on the portfolio, provision of legal title via one of their group companies, and advanced collections activity via their special servicing platform.

The benefit of working with HML is that they are experts in the industry and have years of experience. Their capability is second to none and has made a significant improvement on the value we have been able to achieve.

 

Adam Doran
Toscafund