Complaint Management

Overview

With the regulations around the handling of customer complaints getting tighter, HML's Complaint Management Service lets you benefit from our extensive resources and expertise as well as our scalable infrastructure.  In partnership with you, our investigations and recommendations can ensure the best outcome for your customers is realised.

Trust HML – the ability in financial outsourcing – to help you deliver a better customer experience.

Features
  • industry leading complaint management system, 'Respond', and redress calculators
  • call handling by highly trained consultants within quality framework
  • data collection and MI reporting to manage stakeholders, inform strategy and demonstrate progress against pre-agreed service levels
  • root cause analysis
  • standby support
  • authorised and regulated by the FSA
Benefits
  • receive specialist support for customer complaints
  • product and customer experience reviews
  • performance related contracts
  • achieve appropriate customer outcomes aligned to FSA guidelines and FOS principles
  • ensure a consistent, high quality customer service
  • efficient and cost effective regulatory/compliance management

 

Want to know more about this proposition?

Call 01756 776729 or contact us online

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