Our IT Platform
Our IT platform has undergone a multi-million pound investment which has resulted in significant improvement to its operational effectiveness. So even if the markets continue to fluctuate you've got the reassurance that your accounts reside on one of the most stable IT platforms in the industry. A system that's so far advanced it administers over 400,000 mortgage accounts for over 30 clients and processes in excess of 800,000 system transactions every day. With an average of 99.8% core system availability throughout 2008 and over 6,000 MI reports issued to clients daily, you can rely on our systems capability.
A key development has been the launch of our enhanced credit management workflow system, CREWS, which having launched early in 2009 has already been shortlisted for an industry award.
What the ratings agencies say about us...
"Continued investment in technology and implementation of various enhancements resulting in numerous process efficiencies particularly around contact centres."
"From our analysis, it is evident that HML has the resources in terms of people, systems, and premises to enable it to manage its growth targets, without compromising service."
"Experienced forward-thinking leadership focusing on growth and process efficiency."
"Strong IT and Reporting systems."
OUR INDUSTRY PARTNERS...
