HML. Homeloan Management Ltd

No-one from HML will be taking on Australian Open champion Novak Djokovic anytime soon, but Anu Biswas, HML’s Head of Quality Control sees similarities between the positive impact of Andy Murray’s new coach Ivan Lendl, and the call quality coaches at HML

Damian Riley, HML’s Director of Business Intelligence introduces some impressive new additions to the Mortgage Investor Report to help lenders plan for changes in the market and forecast the future performance of their mortgage portfolios

Something that hasn't made the news as much as it might have done in recent weeks is the requirement for Systemically Important Financial Institutions (SIFI's) around the world to create a Recovery and Resolution Plan (RRP) - a key recommendation of the Financial Stability Board (FSB) that have become known in the industry as 'Living Wills'...

Jeff Quilter digests some positive news about the UK mortgage market, and although he sounds a note of caution, the time for combining cost efficiencies and future growth could be now.

Nick Moules witnesses great customer service in action after having his mortgage (and complimentary welcome hamper) supplied by the Halifax and keeps his fingers crossed for a similar customer-focused approach when interest rates eventually go up.

Left: Andrew Jones, HML's Interim Chief Executive Officer Following Brian Brodie’s decision to leave HML, I have taken on the role of Interim Chief Executive -and it is my pleasure to do so. The first thing to say is that HML is running business as usual and we remain as committed as ever to our clients, with the full backing of Skipton Building Society...

Banks have realised that to restore their balance sheets, they must get customers to love them again, but the challenge they face is proving to a sceptical public that their promises of better products and service are more than just a marketing gimmick...

Monitoring your suppliers’ performance in the repossessions process can be time-consuming and multiple relationships must be created and developed – you might question the value in dedicating so much time and effort to something with little commercial end product. So wouldn’t life be easier if…